For the sixth consecutive year, Kaiser Permanente's mail-order pharmacy was ranked highest in customer satisfaction by the J.D. Power and Associates 2014 U.S. Pharmacy StudySM. Mail ordering prescriptions is one way Kaiser Permanente is working to make health care more convenient.
The J.D. Power study measures customer pharmacy satisfaction based on responses from nearly 14,000 customers who filled new prescriptions or refilled current prescriptions in the three months prior to the survey. The study ranks organizations in four categories: cost competitiveness, prescription delivery, prescription ordering process and customer service experience.
"Our patients love the convenience of mail-order prescriptions,” said Ross Takara, Senior Director, Pharmacy Services, Kaiser Permanente. “Having medicine delivered right to their door encourages medication compliance and helps our members thrive."